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437 33rd Avenue North, Saint Cloud, Minnesota 56303, United States
09:00 am – 05:00 pm
We strive to do our best to ensure your satisfaction with our products. If you are dissatisfied with your purchase for any reason, please reach out to us within 30 days of your purchase using the form below and we will do our best to make it right.
Within the first 30 days, at our discretion, we may be able to accept returns on certain products in exchange for a full refund.
If your product is defective or arrives damaged, please reach out to us for assistance in receiving a replacement, filing a claim with the shipping company, and/or covering the cost of repairs.
Regarding the STC Buy-back Program, while we no longer accept or sell refurbished chairs, we can help you to connect with a private buyer for your used Scoliosis Traction Chair. We currently maintain a list of people who are looking to sell their used STC. If you are interested in having your name added to this list, please reach out to us and provide your name, telephone number, email address, the serial number on the chair (located on the bottom underneath the seat) and the city & state where the STC is located. We can also provide you with a custom box & foam packing materials; the cost for these materials (included shipping & handling) is $80. Interested buyers will contact you directly; due to fluctuations in demand & regional considerations, it is difficult to estimate how quickly your used STC will sell, but most are sold within 1 - 3 months. You are free to set the price for your STC and keep 100% of the profits; we recommend setting a price around $1,500 (more if the chair is less than two years old, less if it is older than six). You also have the option of donating your used STC to the CLEAR Scoliosis Institute Non-Profit, allowing you to receive a tax credit for the full value of the STC minus standard depreciation rates; if you are interested in doing so, please reach out to the CLEAR Scoliosis Institute directly at email@example.com. If you have any other questions, please reach out to us using the form below.
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